Return & Refund Policy

Return & Refund Policy – BlackTreeX

Your Satisfaction is Our Priority

At BlackTreeX, we strive to ensure that every customer is happy with their purchase. If for any reason you are not completely satisfied, we're here to help with easy return and refund options.

🔁 Return Eligibility

  • Returns must be initiated within 7 days of receiving your order.
  • Items must be unused, in original packaging, and in the same condition that you received them.
  • Proof of purchase (invoice or order confirmation email) is required for all returns.

🚫 Non-Returnable Items

We do not accept returns on the following:

  • Perishable goods or consumables
  • Digital products or downloads
  • Items marked as “Final Sale” or “Non-Returnable”
  • Opened or used items (due to hygiene and safety reasons)

💸 Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed within 5–10 business days to your original method of payment.

🔁 Exchanges

We only replace items if they are defective, damaged, or sent in error. If you need an exchange, please contact our support team with proof of issue.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong item, damaged item, etc.).
  • We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

📬 Contact for Returns

To initiate a return, please contact us with your order details:

📌 Policy Updates

We reserve the right to update or modify this return policy at any time. Please check this page periodically for the latest version.

Shop confidently at BlackTreeX – where your satisfaction comes first.