E-Commerce & Product Policy

E-Commerce & Product Policy – BlackTreeX

Welcome to BlackTreeX – Where Smart Shopping Meets Seamless Experience!

At BlackTreeX, we are committed to offering you a trusted and transparent shopping experience. Whether you're exploring our digital product guides or placing an order through our curated dropshipping catalog, our policies are designed to protect your rights and deliver satisfaction — every step of the way.

🛍️ Product Sourcing & Authenticity

All products listed on BlackTreeX are carefully selected from verified global suppliers, U.S.-based distributors, and international partners. We ensure that:

  • Every item meets quality standards and product descriptions are accurate and up-to-date.
  • Images used on product pages reflect actual product design, though slight variations may occur due to lighting and screen settings.
  • We do not sell counterfeit, unlicensed, or banned products.

📦 Shipping & Delivery

We work with reliable logistics partners to ensure timely deliveries across the U.S. and other eligible regions. Here’s what you need to know:

  • Processing Time: Orders are typically processed within 1–3 business days.
  • Estimated Delivery: Standard U.S. shipping takes 5–10 business days, while international shipping may vary by location.
  • Tracking: Once shipped, a tracking number will be shared with you via email.

🔁 Return & Refund Policy

We want you to be 100% satisfied with your purchase. If you're not happy, here’s how we can help:

  • Eligibility: Returns are accepted within 7 days of delivery for eligible products in unused, original condition.
  • Process: Email us at support@blacktreex.com with your order ID and reason for return. Our team will assist with the next steps.
  • Refunds: Once we receive the returned item and verify its condition, we will initiate a refund to your original payment method within 7 business days.
  • Non-Returnable Items: Certain items like perishables, digital downloads, and personalized products are non-returnable unless defective.

💳 Payment Policy

We offer a range of secure payment options to make your checkout experience fast and worry-free:

  • Accepted payments include major credit/debit cards, UPI (for Indian customers), and selected international gateways.
  • All transactions are protected with industry-standard SSL encryption.
  • Prices are listed in INR by default. For international orders, conversions will apply as per current exchange rates.

🚫 Order Cancellation

Need to cancel your order? You can do so if the item has not yet been shipped. Contact us at support@blacktreex.com within 12 hours of placing your order to request cancellation.

🔒 Privacy & Data Protection

We take your privacy seriously. All customer data collected through our store is used solely for order fulfillment, customer service, and improvement of user experience. For more details, please refer to our full Privacy Policy.

📬 Need Help?

We're here to support you throughout your shopping journey. For questions about your order, product availability, returns, or policies, feel free to contact us:

BlackTreeX is committed to building a trustworthy, customer-first eCommerce experience for every shopper — in the U.S. and beyond.