Return and refund policy

📦 Return & Refund Policy

Simple, transparent returns — because your satisfaction matters at BlackTreeX!

We offer a 30-day return window from the date you receive your order. If you’re not satisfied, we’re here to help.

Items must be:

  • Unworn and unused
  • With original tags & packaging
  • Accompanied by proof of purchase

📧 To request a return, email us at info@blacktreex.com or  blacktreex.usa@gmail.com

📦 Return Address:

Store Operator: MYBLACKTREE INDIA PRIVATE LIMITED

🇮🇳India Office: Kumar Kundan Villa ,Cipet Industrial Area Road, Near Shanti Asiatic School, Hajipur, Bihar - 844102, India

CIN: U52100BR2021PTC053841

PAN: AAOCM9305K

GSTIN: 10AAOCM9305K1ZC

 

Once your return is accepted, we’ll provide a prepaid shipping label and instructions. Please don’t send returns before contacting us.

❓ Need help? Write to info@blacktreex.com blacktreex.usa@gmail.com

⚠️ Damages or Issues

Inspect items upon arrival. If damaged or defective, notify us immediately so we can evaluate and make it right.

🚫 Non-Returnable Items

  • Perishables (food, flowers, etc.)
  • Custom/personalized items
  • Health/personal care goods
  • Hazardous materials

🎁 Gift cards and sale items are also non-returnable.

🔁 Exchanges

Want a different size/color? Return the item and place a new order.

 USA- Customers — 14-Day Cooling Off

If shipped to the US, you can cancel within 14 days of receiving your item — no reason needed.

💰 Refunds

We’ll notify you once we’ve received and inspected your return. If approved, your refund will be processed within 10 business days to your original payment method.

⚠️ Still waiting after 15 days? Contact us at info@blacktreex.com blacktreex.usa@gmail.com

📦 Bulk Orders & Bank Transfers

Refunds are not applicable for bulk or wholesale orders paid via bank transfer. These orders are considered final once approved and paid.

Please confirm specifications carefully before payment. Issues must be reported within 48 hours of delivery with visual proof. Resolution will be at our discretion.

🛒 Note: Standard checkout retail orders follow our regular return & refund policies.